Find answers to questions about the shop, merchandise, payment methods and more in this part of the site!
What are digital products?
Digital products are products that can be downloaded directly after purchase, without having to be shipped from our warehouse to a destination address. Digital products are virtual, meaning that they can’t be physically touched. The product can only be used by electronic devices as computers, smartphones etc.
Examples of digital products:
- Releases in various formats, like MP3 or WAV
- Artwork / Images
What formats will be available?
PRSPCT Recordings offers downloads in both MP3 & WAV formats. Downloads are only available as full release, we do not offer separate tracks on our website.
Each vinyl release will include direct downloads of both MP3 & WAV formats on the PRSPCT website. As known from most of our vinyl releases we’ll include a Bandcamp download code so you can choose for other formats as well!
For separate track purchases we’d like to refer you to our Bandcamp profile.
How can I download my purchases?
Purchased releases will become available for downloading as soon as the payment is confirmed by our payment processor ‘Mollie Payments’. You will receive an email that contains direct links to the downloads or head back to your Account Page where the files will be available under the tab ‘Downloads’.
Is there a download limit?
Yes, there is…
All purchased digital products are limited to 3 attempts per file. After using all 3 attempts the download access will be revoked automatically. There is no expiry date on these downloads!
In need of a 4th download attempt or do you encounter problems while downloading? Feel free to contact us on firstname.lastname@example.org
What kind of merch is available?
PRSPCT Recordings offers a lot of different merchandise items to the world, for example:
- Caps / Snapbacks
Next to clothing & headwear we also offer various accessories such as totebags, sunglasses, coffee mugs or PRSPCT usb drives! Please note that these items usually have limited stock available, they can be sold out over periods of time.
The shop follows a clear category structure so you can easily find the item you’re searching for, especially if you use the search filters from the top left side of the shop.
Will there be new merch coming soon?
Yes! During the whole year we’re looking into new designs for t-shirts, hoodies and so on, but we’re also continuously searching for new products that we could offer to the great public! Keep an eye out…
The product I wanted to order went out of stock. Can I still get it?
It is possible that items are no longer available at some moment from releasing them. However, this doesn’t mean they’ll never become available again (except for some limited editions).
When a product appears to be out of stock make sure to add yourself on the waiting list. We will keep track of subscriptions with each product, as soon as we notice there’s enough people interested we’ll try everything we can to get this item back in stock!
Is every release available on vinyl?
Even though we’ve put out a lot of releases on vinyl it seems that it is no longer possible to have every PRSPCT release pressed on wax. Pressing vinyl is a really expensive process nowadays, so we have to be more selective with what we’d like to put out on 12″ with forthcoming releases.
Some real classics from the PRSPCT catalog have sold out by now. Because of our 15th anniversary this year we’re looking into repressing some of the best PRSPCT Classics!! Stay tuned for more info soon…
I can't order the release I'm searching for, what should I do?
There is a big chance that the release you’re searching for is currently out of stock. At the moment we have every release in stock of which we still had copies laying around and we’re currently working on repressing a nice part of the PRSPCT catalogue. First represses are expected to become available on short notice!!
Can I leave backorders on sold out vinyl releases?
Yes, you can! Once something is out of stock a button shows up to subscribe yourself on the waiting list for this item. We keep track of all subscriptions, as soon as we notice that a specific product is highly wanted we will try everything we can to get it back in stock!
Can I pre-order new releases?
For special releases such as albums we will set up a pre-order campaign. This will enable you to order the release prior to the official release date so you can ensure yourself to get your hands on it!
Submitting pre-orders will only be possible on physical products, like Vinyls, CD’s or Special/Limited Bundles. Digital downloads can not be pre-ordered, those will become available from the official release date.
What payment options are available?
In our previous webshops (yes, 2 shops) it was only possible to accept Paypal payments, resulting in a lot of people not being able to order their highly wanted hoodie in time before it was sold out. To make up for that we’ve decided to accept a whole lot of payment options in our new shop. Hopefully we won’t have to disappoint anyone any longer by having the following options available:
- Bank Transfer
- Belfius Direct Net
- Credit Card (+ 5% Fee)
- KBC/CBC Payment Button
- SOFORT Banking
All payment options will be processed by our payment processor Mollie Payments in The Netherlands. Once Mollie received & processed the payment the order status will be changed from ‘pending payment’ to ‘processing’. This status update includes sending out the first order confirmation message to the involved customer.
What is the main currency of the shop?
The PRSPCT Recordings main currency is Euro. All rates shown site-wide and all submitted orders are charged and processed in this currency. Your banking and/or credit card company will be able to automatically convert your own currency during the transfer process.
If you’d like to pay with a different currency we recommend to select bank transfer upon checkout and make the transfer through transferwise.com. This service provides quick & safe transfers and usually with less transfer charges than regular banks calculate for each transaction.
Why did I not receive an order confirmation?
This depends on the payment method with your order. Most options provide ‘instant payments’ to our account, meaning that as soon as the payment is confirmed your order will be given the ‘processing’ status. This order status includes an email notification to you and will only be send out once the payment successfully arrived.
For bank transfer payments this could take up to 14 days due to the processing time involved with international banking. Haven’t received a notification after 14 days from submitting your order? Please contact us on email@example.com.
It could be possible that emails arrive in your spam folder. Make sure to keep an eye out in case you don’t receive any messages!!
Is it possible to pay by Bank Transfer?
Yes, we accept Bank Transfer payments with our payment processor Mollie. Please note that Bank transfer is currently the only payment method that could come with (long) processing times, especially for international transactions. These processing times are usually 3-5 business days, but in some cases they could take a lot longer.
If this payment method is selected upon checkout the PRSPCT Recordings shop will reserve all items in your order for exactly 14 days from the moment of submitting your order. The transfer must be made to the account details provided by Mollie Payments and please make sure to include the reference number as shown so the payment can be linked to your order. If all goes well the transfer arrives in time and after successful processing by Mollie you will receive a payment confirmation.
If no payment has arrived within the 14 day limit our payment processor Mollie will automatically change the order status to canceled. All product reservations will be removed causing the items to become back available for ordering again in our webshop.
In case a payment was made and not processed in time the order will still remain on canceled, this is due to the removed product reservations. If you haven’t received a payment confirmation after 14 days from submitting the order please make sure to contact us on firstname.lastname@example.org so we can check for a solution.
Is it safe to pay on PRSPCT.nl?
All payments made for orders in the PRSPCT Recordings webshop are handled by payment processor Mollie. This is a safe company that takes good care of private details while processing payments. Mollie is an external company, because of that we do not have to store any banking or credit card details on our own webservers.
Do I have to pay tax with my orders?
All orders on physical items with billing address / destination inside the European Union will be charged with the Dutch 21% VAT rate. Orders on digital products with billing addresses inside the EU will be charged with local tax rates due to the EU VAT Compliance. This rate will be determined with geolocating and registration of the customer’s IP address.
Upon checkout it’s possible to enter a valid EU VAT number of your company as registered with your billing address. The number entry will be validated together with the address details before calculated taxes will be removed from the final total to be paid for your order.
What shipping options are available?
Europe & Worldwide
Shipping is mainly provided by courier UPS. They’re able to provide Worldwide deliveries in only 1-5 business days and our rating deal usually turns out less expensive than regular mail services with tracking info for most destinations.
Rates will be calculated based on the total order weight, together with the destination country and postal code of the delivery address. Inside Europe 3 service options can be selected, standard (by road), express saver (by air, next day delivery before end of day) or express services (next day delivery during early hours before 12.00)
For destinations outside Europe UPS only provides transport by aircraft with express and express saver services.
Some destinations can turn out really expensive with UPS due to remote area surcharges on top of the shipping rate, for example for deliveries in mountain area’s. If this is applied for shipping out your order feel free to message us on email@example.com so we can check if there’s a cheaper alternative available. We recommend to contact us if UPS shipping rates turn out higher than 35 euros!
Inside The Netherlands
Inside NL it will be possible to select mailbox delivery with tracking info for some of our products, such as cd’s. Small products that fit in a mailbox will automatically show a lower rate for shipping than the normal shipping rates. The system will automatically decide if the order can be shipped with cheaper mailbox services or if it requires a normal parcel delivery service.
Will packages get a tracking number?
All orders will be shipped out with courier UPS and do include tracking options. We’ve decided to stop offering shipping without tracking due to the huge amount of lost packages, at PRSPCT we believe it’s better for everyone around to pay a little more for premium delivery services instead of a disappointment that the order didn’t arrive.
Only exceptionally small / low weight items as the ASE Patch can be shipped without tracking and only if nothing else is included in the order. The system will provide reduced rates upon checkout if applied.
Tracking numbers will be included in the ‘Order Complete’ notification or they’ll arrive in a separate shipping notification shortly after. If you haven’t received a tracking number within 48 hours from the ‘Order Complete’ message please make sure to contact us on firstname.lastname@example.org.
Can I collect my order to save on shipping?
Yes, it is possible to select the pick-up option during checkout of your order. Collecting is possible at the Triple Vision Record Distribution warehouse in Rotterdam.
The pick-up option will only show up for addresses inside the province South-Holland. Are you not from around but you do want to collect your order? Please contact email@example.com so we can check for a solution.
Do you ship to country's outside Europe?
Yes, we can ship orders to anywhere in the world. But, for deliveries outside the European Union (this includes Switzerland & Norway as well) it is important to realize that the delivery can be charged with import duties & taxes by your local customs authority.
The rules for charging import costs vary (a lot) per country in the world. For example US citizens can import duty free up to a value of $800, Canadian citizens will already have to pay import duties for a 10 euro value CD. It’s important to be aware of possible additional charges that could come with the delivery of your order.Please note that PRSPCT Recordings and Triple Vision can not be held responsible for additional charges if applied on your shipment. All packages dispatched from our warehouse to a destination outside Europe are marked with ‘import duties & taxes to be paid by the receiver’.
For more info about regulations per country and exact rules for importing goods to your address can be found with the Global Advisor from UPS. Origin country will always be The Netherlands for orders placed with PRSPCT Recordings.
More info about shipping
For more information about shipping we would like you to redirect to our Shipping Policy in our info section of the website.
Can I return my ordered items?
Yes, ordered items can be returned within 14 days from the moment of delivery / collection at local pick-up locations. Please note that orders outside NL can only be refunded with the totals paid for the goods. Shipping costs as paid with this order can not be refunded.
Returns have to be requested before sending the package, a return address with instructions will be provided with the approval of your request. More information about returns can be found in our Returns section of the website info.
I received a damaged item, can I return it?
Damaged arrivals have to be reported within 48 hours from the moment of delivery / collection. Always make sure to keep original packaging materials available, the package must remain packed (or re-packed) as delivered in order to file a claim with our shipping insurance services.
Can I return anything I've ordered?
No. Some products can not be returned and/or refunded to the consumer once they have been purchased. The following is excluded from returns to PRSPCT Recordings:
- Returned items that do not meet the return conditions.
- Used and/or washed products.
- Damaged arrivals that haven’t been reported (in time).
- Music (both digital as vinyl/cd formats, unless faulty).
- Event Tickets.
For more info about returns please read our Returns section on our info page.